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How ramentoto Handles Your Personal Information

Your account data and payment details — including transactions through DANA, OVO, and GoPay — are handled with clear purpose and kept only as long as necessary.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyYour Right to Access & DeleteCookie Controls AvailableIndonesia-Region Policy

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What We Collect and Why It Matters

ramentoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on ramentoto, we collect the information needed to run your account: your registration details, login activity, and payment records tied to DANA, OVO, or GoPay transactions. This data is used to process your deposits and withdrawals, verify your identity, and keep

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your account secure. We do not sell your personal data to third parties. Cookies and session data help us remember your device preferences and keep your lobby session active across visits — you can manage cookie settings through your browser at any time. Data tied to
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financial transactions is retained in line with applicable Indonesian regulations; other account data is held only while your account remains active or as required by law. Access to your stored data is restricted to authorised internal teams and payment processors directly involved in running the platform.
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Where local law governs data handling, our practices follow those requirements. Availability of certain features depends on your region and applicable local regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available around the clock. Reach out through any of the channels below and reference your registered account so we can locate your records quickly.

Live Chat Open the chat widget from any page in your account dashboard. Available around the clock for account and privacy queries.

Email Support Send your data request or privacy concern to our support address. Include your registered account details for faster handling.

Account Settings Some data preferences — including cookie controls and communication opt-outs — can be managed directly inside your account settings panel.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency sit at the centre of how we run account data on ramentoto. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected with encrypted login sessions and OTP verification. Suspicious access attempts trigger an automatic lock, and you can review active sessions from your account security tab.

Payment Data Handling

DANA, OVO, and GoPay transaction records are processed through encrypted channels. Payment details are never stored in plain text and are accessible only to the payment processor and our compliance team.

Data Retention

Active account data is kept while your account is open. If you close your account, personal data not required by Indonesian financial regulations is removed within a reasonable period after your request.

Your Rights & Requests

You can request a copy of your stored data, ask us to correct inaccurate records, or request deletion where permitted by law. Submit requests via live chat or email with your account reference.

Common Questions About Your Privacy on ramentoto

These are the questions we hear most often about data, cookies, and account privacy. If yours is not here, reach out via live chat.

We collect your name, contact details, and the information needed to verify your identity. Once you transact, payment records from DANA, OVO, or GoPay are also stored against your account.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the transaction data needed to complete your deposit or withdrawal. No marketing third parties receive your personal details.

Contact our support team via live chat or email, include your registered account details, and specify what data you need. We will respond and provide your records in line with applicable local regulations.

Yes. You can request deletion of personal data not required by Indonesian financial or regulatory rules. Submit the request through live chat or email, and our team will confirm what can be removed and when.

Cookies keep your session active, remember your device preferences, and help us understand how the lobby is used. You can adjust or block cookies through your browser settings at any time without losing your account.

Transaction records tied to DANA, OVO, and GoPay are retained as required under applicable Indonesian financial regulations. Other account data is held only while your account is active or as the law requires.

How ramentoto Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Common Questions About Your Privacy on ramentoto

01 What personal data does ramentoto collect when I register?

02 Does ramentoto share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask ramentoto to delete my account data?

05 How does ramentoto use cookies?

06 How long does ramentoto keep my payment records?

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